1. Scope
This policy applies to room and cottage bookings made directly with The Olive Hotels & Resorts — by phone, WhatsApp, email or through this website. Bookings made through travel agents or online travel platforms (OTAs) follow the cancellation terms of that platform.
2. Room / cottage cancellations
| When you cancel | Charge |
|---|---|
| 72 hours or more before check-in | Free — full refund of the room advance |
| Less than 72 hours before check-in | One night's room tariff is retained; the balance advance is refunded |
| No-show / no cancellation received | One night's room tariff is retained |
Check-in time is counted from the standard check-in time on the arrival date. Early departures after check-in are not refunded for the unused nights.
3. Safari permits
- Jeep safari permits for Bandhavgarh Tiger Reserve are issued by the Madhya Pradesh Forest Department in the guest's name and are non-refundable once issued, as per park rules.
- If the park cancels safaris (e.g. weather, official closure), any refund is made only as and when the forest department refunds it.
- Gypsy, guide and transfer charges arranged by us for a cancelled safari are refunded in full if we are informed before the vehicle is dispatched.
4. Date changes
Want to move your stay instead? Date changes requested 72 hours or more before check-in are free, subject to availability. Any difference in tariff for the new dates applies.
5. Peak dates, festivals and group bookings
Bookings over the Christmas–New Year period, long weekends, festivals, weddings, events and group bookings of 3 or more units may carry different cancellation terms. These will be shared in writing at the time of booking and will take precedence over this policy.
6. Cancellations by the resort
If we have to cancel your booking for reasons within our control, you receive a full refund of all amounts paid to us. We are not liable for cancellations caused by events beyond our control (natural events, government orders, park closures), but we will refund the room advance in full or offer alternative dates.
7. How to cancel
Send your booking name and dates on WhatsApp or call +91 97672 12345 / +91 94710 00047, or email olivebandhavgarh@gmail.com. The time we receive your message is taken as the cancellation time; you will get a written confirmation.
8. Refunds
Approved refunds are credited to the original payment method (or by bank transfer / UPI for cash and transfer payments) within 7–10 working days of the cancellation confirmation. Bank or payment-gateway charges, if any, are not refundable.
9. Contact
The Olive Hotels & Resorts, Rancha Road, Tala, Bandhavgarh, Umaria, Madhya Pradesh 484664
Phone: +91 97672 12345 · +91 94710 00047 · +1 (980) 445-9557
Email: olivebandhavgarh@gmail.com